Frequently Asked Questions

Descriptive terms and general explanations.

  Which devices need regular maintenance?
  What kind of maintenance does the IMP need?
  What maintenance does the Thermoshake need?
  What to do when a technical problem with my device occurs?
  How can I return a broken device?
  How can I get more information about a reported error code from my device / software?
  How can I perform a firmware update for my MTC / STC?

need assistance?

Contact us!
Tel.: +49 89 899593-120
Tel.:+49 89 899593-121

Industrial Heating & Cooling GmbH

Fraunhoferstrasse 11
82152 Martinsried



Tel:  +49 89 899593-0
Fax: +49 89 899593-149