Frequently Asked Questions

Descriptive terms and general explanations.

 Which devices need regular maintenance?
 What kind of maintenance does the IMP need?

1. Recalibration

For proper measurement performance of the IMP Unit and the connected devices, it is recommended to re-calibrate the IMP once a year. Depending on the application, shorter calibration intervals may be required. Re-calibration should be done by accredited calibration laboratories only. Re-calibration by a calibration laboratory can be done via INHECO. INHECO offers firmware updates free of charge with each re-calibration via INHECO. The IMP unit initially comes only with a temperature calibration certification. Shaker calibration can be ordered separately.

 Visit the section Technical Support to get more information about the return process for devices.


2. Battery Recharge

To avoid total discharge of internal IMP battery please recharge the IMP battery once in a quarter of a year.

 What maintenance does the Thermoshake need?

The cooling fluid reservoir should be refilled or checked regularly, unless the software of your workstation informs you when a refill is required (ask your workstation provider). With the MTC/STC touch screen display of the controller box it is possible to check if a refill is required or not. INHECO’s MTC / STC Demo Tool also indicates when a refill is needed. A detailed description about this maintenance can be found in the Thermoshake manual.

 What to do when a technical problem with my device occurs?

Go to the section Technical Support

 How can I return a broken device?

 Please follow the instructions within the Technical Support area

 How can I get more information about a reported error code from my device / software?

 Each error code is explained with a device related error code table. They can be found at several areas:

  • Firmware Command Set of MTC / STC resp. in Firmware Command Set of Incubators
  • For MTC / STC & connected devices integrated in Demo Tool software
  • For MTC / STC & connected devices within the Manual
 How can I perform a firmware update for my MTC / STC?
  • In the Multi / Single TEC Control section you will find all necessary information about our upload tool for MTC/STC for firmware updates.
 What to do if the file AtLibUsbDfu.dll cannot be found during MTC/STC firmware update?

This is a Windows error.
During installation some Atmel DLLs are not found. These files must be installed on your PC at a location where Windows can find them. Often the DLLs are uploaded to this location: C:\Program Files (x86)\Atmel\Flip 3.4.2\bin.  Windows does not find the DLLs at this location. You can search for the location of the DLLs with Windows explorer.
There are two opportunities to solve the issue:

1.       Use a different PC

2.       Copy the DLLs of the directory C:\Program Files (x86)\Atmel\Flip 3.4.2\bin  into a folder where Windows definitely finds them, e.g. into  \Windows\System32\.

Note: DLLs represent the interface of the chip developer Atmel.



 SiLA interface - What does it mean?

Standardization in Lab Automation (SiLA) enables “plug and play” integration and guarantees cost- and time-effective development of complex lab-platforms for high throughput applications.
To make this work, the ODTC® is equipped with an INHECO SiLA Module, which is based on an embedded mini PC, which is directly integrated into the device (3rd level Integration). The hardware with the size of a matchbox translates between high-level SiLA and a microcontroller-based low-level serial communication. This SiLA interface module makes integration into lab automation systems very easy. Platform manufacturers and Third-Party-Integrators can expand their product line functionality with minimal configuration time and effort.

Need assistance?

Contact us at:
Tel.: +49 89 899593-120

Tel.:+49 89 899593-121