Frequently Asked Questions

Descriptive terms and general explanations.

  Which devices need regular maintenance?
  What kind of maintenance does the IMP need?
  What maintenance does the Thermoshake need?
  What to do when a technical problem with my device occurs?
  How can I return a broken device?
  How can I get more information about a reported error code from my device / software?
  How can I perform a firmware update for my MTC / STC?
  What to do if the file AtLibUsbDfu.dll cannot be found during MTC/STC firmware update?
  SiLA interface - What does it mean?

Need assistance?

Contact us at:

sales@inheco.com
Tel.: +49 89 899593-120
techhotline@inheco.com

Tel.:+49 89 899593-121