Returns / RMA
Guidlines for a smooth process of handling your returns.
INHECO’s RMA process needs to be followed to initiate the return procedure.
⊕ Return of defective devices
Please complete and sign the following document and Email it to Techhotline @inheco.com
The signed RMA document including given INHECO RMA number must be attached to the outside of your return package.
Otherwise your package will not be opened at INHECO.
You will receive our RMA number of your completed forms within one business day.
It is important that you read our rules & procedures in our RMA Policy and Guidelines
⊕ Transportation Lock: Mandatory for Incubator Shaker
The transportation lock is needed for Incubator Shaker MP and Incubator Shaker DWP transports to avoid damage to the shaker mount.
Never return without the transportation lock as repair costs for damages due to missing or wrong assembled transportation lock might be over 1000.-€.
For correct assembling visit:
- short instruction: Transportation Lock Assembling
- instruction video at bottom of page