Webinars

Our customer service team provides a comprehensive portfolio of webinars for your customers. The Webinars range from simple product usage training through to problem solving and simple repairs.

Would you like to be able to analyze your INHECO devices on site and even solve problems yourself? Our webinars give you the opportunity to train as an INHECO support specialist.
 

Our ODTC® Webinar Sessions:

 

ODTC® Error identification Part 1:
Identifying communication issues not related to a hardware defect

Goal: Learn how to classify an ODTC® problem and identify whether a current issue is a communication problem related to your software/network or a hardware-related communication breakdown.

Duration of webinar: 120 minutes
Contact INHECO to get a quote and organize this training.
 

ODTC® Error identification Part 2:
Identifying an ODTC® error and understanding whether they can be solved on site

Goal: Learn how to identify the root cause of a problem by analyzing the log files, and how you may be able to solve the issue without sending your device to INHECO. You will also learn how to solve some common errors.

Duration of webinar: 120 minutes
Contact INHECO to get a quote and organize this training.
 

Using the ODTC® Device Manager for support

Goal: Learn to use the ODTC® Device Manager software to get the information you need for self-service technical support or to provide to INHECO technical support.

Duration of webinar: 45 minutes
Contact INHECO to get a quote and organize this training.
 

Using the OVT (ODTC® verification tool) to check your ODTC®

Goal: Learn to use and understand the verification tool for in-house Installation Qualification (IQ) and Operational Qualification (OQ)

Duration of webinar: 45 minutes
Contact INHECO to get a quote and organize this training.
 

Our other technical support training sessions:

Returning your device to INHECO (free webinar)

Plus basic maintenance tips

Goal:
Learn how to quickly find the information you’ll need to get support, and how to carry out easy maintenance, such as cleaning and replacing sealing cover and ejection bars.

Duration of webinar: 15 minutes
Contact INHECO to get a quote and organize this training.
 

Identifying hardware issue in MTC/STC devices

Goal: Learn to use INHECO Demotool software to get the information you need for self-service technical support or to provide to INHECO technical support. You will also learn how to solve some common errors.

Duration of webinar: 120 minutes
Contact INHECO to get a quote and organize this training.
 

Using the IMP (INHECO Measurement plate) to verify MTC/STC devices

Goal: Learn to use the INHECO Measurement plate and its software for in-house Installation Qualification (IQ) and Operational Qualification (OQ).

Duration of webinar: 45 minutes
Contact INHECO to get a quote and organize this training.
 

Using Script Editor 3 to write methods for the ODTC

Goal: Learn to write a range of methods, including more complicated ones, and understand why a correct method is important for using your ODTC.
Duration of webinar: 30 minutes
Contact INHECO to get a quote and organize this training.
 

Talk to us about how to get support for your INHECO products

INHECO technical support
Phone: +49 89 899593-121
Email: techhotline@inheco.com

Or use our Contact Form
INHECO
Industrial Heating & Cooling GmbH
Fraunhoferstrasse 11
82152 Martinsried / Germany
 
INHECO Sales
Phone: +49 89 899593-120
Email: sales@inheco.com
 
INHECO Technical Support
Phone: +49 89 899593-121
Email: techhotline@inheco.com
 
INHECO HR
Phone: +49 89 899593-420
Email: jobs@inheco.com
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