Webinars
Our customer service team provides a comprehensive portfolio of webinars for your customers. The Webinars range from simple product usage training through to problem solving and simple repairs.Would you like to be able to analyze your Inheco instruments on site and even solve problems yourself? Our webinars give you the opportunity to train as an Inheco support specialist.
Contact Inheco to get a quote and organize one of the following trainings.
Our ODTC® Webinar Sessions:
ODTC® Error identification Part 1: Identifying communication issues not related to a hardware defect
Goal: Learn how to classify an ODTC® problem and identify whether a current issue is a communication problem related to your software/network or a hardware-related communication breakdown.Duration of webinar: 120 minutes
ODTC® Error identification Part 2: Identifying an ODTC® error and understanding whether they can be solved on site
Goal: Learn how to identify the root cause of a problem by analyzing the log files, and how you may be able to solve the issue without sending your instrument to Inheco. You will also learn how to solve some common errors.Duration of webinar: 120 minutes
Using the ODTC® Device Manager for support
Goal: Learn to use the ODTC® Device Manager software to get the information you need for self-service technical support or to provide to Inheco technical support.Duration of webinar: 45 minutes
Using the OVT (ODTC® Verification Tool) to check your ODTC®
Goal: Learn to use and understand the verification tool for in-house Installation Qualification (IQ) and Operational Qualification (OQ)Duration of webinar: 45 minutes
Our other technical support training sessions:
Returning your instrument to Inheco (free webinar) Plus basic maintenance tips
Goal: Learn how to quickly find the information you’ll need to get support, and how to carry out easy maintenance, such as cleaning and replacing sealing cover and ejection bars.Duration of webinar: 15 minutes
Identifying hardware issue in MTC/STC instruments
Goal: Learn to use Inheco Demotool software to get the information you need for self-service technical support or to provide to Inheco technical support. You will also learn how to solve some common errors.Duration of webinar: 120 minutes
Using the IMP (Inheco Measurement Plate) to verify MTC/STC instruments
Goal: Learn to use the IMP Inheco Measurement Plate and its software for in-house Installation Qualification (IQ) and Operational Qualification (OQ).Duration of webinar: 45 minutes