Support for your Inheco CPAC
Welcome to the support area for Inheco CPAC.
Answers to common issues
All CPAC products are controlled by Multi TEC Control (MTC) or Single TEC Control (STC). If there’s a fault, the first step is to identify whether it’s the unit, the controller, or the slot that is causing a problem. Once this has been identified, it may be possible to solve the problem and get your unit back into operation without having to return it. The CPAC product group is cooled by Peltier elements. When a CPAC fails, it is usually due to an aged Peltier element. If this is the problem, the controller will display error information ‘Error 11’ at the slot. The unit will no longer be able to cool or heat as specified. Replacing the Peltier element will solve this problem. To avoid this problem, we recommend that you remove any condensation that forms on the unit as quickly as possible (e.g. by a heating step).
Here you can find Instructions, Software and Troubleshooting tips that can help you solve the problem before you contact us. If you need personalized advice, we look forward to hearing from you, by phone or by e-mail.
Inheco technical support
Phone: +49 89 899593-121 (Monday to Friday 8 a.m. to 5 p.m. CET)
Email: techhotline@inheco.com
Instructions and Operating manuals:
Choose the manual for your instrument and download it as a PDF document.
Support Software/dll
Download the latest software.