Returns - we make it easy
We endeavor to process and resolve your questions, problems or return requests (for recalibration, repair, maintenance or rental units) as quickly and efficiently as possible. Our simple RMA (Return Material Authorization) process helps you to return your equipment without delays.The first step is to contact us, so that we can try to solve your problem together without a return (refer to step by step instruction below).
When you do need to organize a return for your instrument, please complete the RMA form then follow the instructions that we send you with your RMA number.
Product Returns RMA
We’re here to help!
Please get in touch if you need advice on the RMA process.
Phone: +49 89 899593-121
Email: techhotline@inheco.com
Step by step through the Support Process, including Returns
Step 1: Contact Inheco Technical Support
Email us at techhotline@inheco.comCall us on +49 89 899593-121 (8am to 5pm CET)
or use the return forms (noch verlinken)
Step 2: Complete and return an RMA Number Request Form
Use the RMA return form (noch verlinken). Please don’t send your instrument without an RMA number. If you need a service report or an 8D report on the analysis and repair of your instrument, please request it at this stage.Step 3: Return your instrument
Use the RMA number and shipping information we send you. Please follow packing directions, especially for Incubator Shakers which need transportation locks.Step 4: We assess and repair your instrument
We repair instrument covered by warranty immediately. If your instrument is out of warranty, we provide you with a cost estimate, and start on the repair immediately after you approve our quote (by email or order). After we’ve repaired your instrument, it undergoes the same standard of quality inspection that we use for all new products.Step 5: We return your repaired instrument
We ship to the return address you’ve provided in the RMA form. The turnaround time for repairs is 2-4 weeks and for calibrations 3-5 weeks. We will give you a more accurate estimate when we receive your instrument for assessment.Rental instruments while your instrument is being serviced
If you need to rent a instrument while your own instrument is being maintained, please contact our Technical Hotline: on +49 89 899593-121 or techhotline@inheco.com
Return of demonstration instruments
If you’ve finished testing a demonstration instrument and need to return it to us, please complete the RMA form (noch verlinken) and wait for your RMA number and instructions before returning it to us.
Please make sure you use the transportation lock supplied when you return an Incubator Shaker MP or Incubator Shaker DWP.
Recalibration of measuring and verification instruments
When your IMP or OVT needs its annual recalibration please complete the RMA form and wait for your RMA number and instructions before returning it to us.
You can tell us about the service you need within the RMA form. We will ask you to provide a purchase order when we have received your form.
The turnaround time for calibrations is 3-5 weeks. We will give you a more accurate estimate when we receive your instrument.
Return of instruments to be scrapped according to ElektroG3 2022
If you are a German user of Inheco instruments and you cannot scrap or do not want to scrap your instrument according to your local requirements, Inheco offers as part of the german electro instrument law an opportunity to return the instrument.
If you need to rent a instrument while your own instrument is being maintained, please contact our Technical Hotline: on +49 89 899593-121 or techhotline@inheco.com
Return of demonstration instruments
If you’ve finished testing a demonstration instrument and need to return it to us, please complete the RMA form (noch verlinken) and wait for your RMA number and instructions before returning it to us.
Please make sure you use the transportation lock supplied when you return an Incubator Shaker MP or Incubator Shaker DWP.
Recalibration of measuring and verification instruments
When your IMP or OVT needs its annual recalibration please complete the RMA form and wait for your RMA number and instructions before returning it to us.
You can tell us about the service you need within the RMA form. We will ask you to provide a purchase order when we have received your form.
The turnaround time for calibrations is 3-5 weeks. We will give you a more accurate estimate when we receive your instrument.
Return of instruments to be scrapped according to ElektroG3 2022
If you are a German user of Inheco instruments and you cannot scrap or do not want to scrap your instrument according to your local requirements, Inheco offers as part of the german electro instrument law an opportunity to return the instrument.