Support for your Inheco HeatPAC
Welcome to the support area for Inheco HeatPAC.
Answers to common issues
The HeatPAC is controlled by the Multi TEC Control (MTC) or Single TEC Control (STC). If there’s a fault, the first step is to identify whether it’s the unit, the controller, or the slot that is causing a problem. Once this has been identified, it may be possible to solve the problem and get your unit back into operation without having to return it. The HeatPAC is highly reliable. To avoid developing faults that require servicing, we recommend that you remove any condensation that forms on the unit as quickly as possible (e.g. by a heating step). Here you can find Instructions, Software and Troubleshooting tips that can help you solve the problem before you contact us. If you need personalized advice, we look forward to hearing from you, by phone or by e-mail.
Inheco technical support
Phone: +49 89 899593-121 (Monday to Friday 8 a.m. to 5 p.m. CET)
Email: techhotline@inheco.com
Instructions and Operating manuals:
Choose the manual for your instrument and download it as a PDF document.
Support Software/dll
Download the latest software.