Return without tech support

For the best possible service, please contact Inheco technical support before you return a device. In many cases our team of support experts resolve our customers issues without their having to send the device back to Inheco. If you want support prior to return please contact us:

Contact us about your Inheco products
We try to answer on the same working day, and within 24 hours between Monday and Friday.

Inheco technical support
Phone: +49 89 899593-121 (Monday to Friday 8 a.m. to 5 p.m. CET)
Email: techhotline@inheco.com

Please note, should you choose to return a device to Inheco and Inheco subsequentially finds no fault. The device will be returned to you and all transportation costs will be chargeable prior to return.

* These fields are required.

Customer Company Data

Company address is the address where costs related to a repair of a device will be invoiced to, e.g., if you have a service agreement with another company.

Name *

Email *

Phone *

Company

Street *

Postcode / City *

Country *

Return Address if different from company address:

Return address is the address where the repaired device is returned to.

Return Address Data:

Name *

Email *

Phone *

Company

Street *

Postcode / City *

Country *

Confirmation of liability I understand that I may be liable for transport costs, if the return is not covered by the warranty or if no fault is found.

Who supplied your device?

Your Internal Number for this case:

INHECO part number *

(shown on the label of the device. If you have several device types you can add them with a /)

INHECO part description

(shown on the label of the device)

INHECO serial number *

(shown on the label of the device. If you have several device types you can add them with a /)

Reason for return:

If Other: Provide detailed information here *

Important note:

Please make sure you take appropriate protective measures to avoid damage in transit when sending your devices. Please use the transportation lock (supplied when your device was purchased) for the Incubator Shaker MP and DWP. Please use a protection insert for the ODTC® Thermocycler. All drawers, doors, lids and any other moving parts of all units must be in the “closed” position for shipment.

Have you already contacted INHECO regarding a support for this specific case?

Name of INHECO employee contacted / date of contact

RMA Compliance Statement:

INHECO will only accept devices for return that do not pose a threat to the health of our staff. In particular, do not send devices that have been used in Biosafety Level 3 and 4 environments or have been exposed to radioactive or radiation materials. Please answer the following questions to determine whether the units need to be decontaminated:

Are the parts new/unused/out of the box? *

Is there a possibility that the parts / devices have been in contact with harmful substances? *

If the answer is yes, the units need decontamination. Have the parts / devices been decontaminated and cleaned, effectively removing or neutralizing all harmful substances and properties? *

I declare that the above parts / devices destined for return to INHECO do not pose any risk to the health of human beings, and that the devices have not been used in Biosafety Level 3 and 4 environments and have not been exposed to radioactive or radiation materials. INHECO staff can handle the devices without health risks and safety protective measures. I specifically state that any residue left on the device due to the usage of the device does not constitute any health risk. Any health or safety issues due to insufficient decontamination/cleaning of the returned products are the responsibility of the sender.

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